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How can I close my account?
If you wish to close your account, please open a ticket by selecting one of the options on our customer support portal, support.yaycasino.us, and select the "Close my account" option from the dropdown list.
My phone number has already been verified on a different account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please ...
I no longer have access to the phone number I previously provided. What should I do?
If you no longer have access to the phone number you previously provided, please contact our customer support team for assistance. We understand that circumstances can change, and we will do our best to help you verify your account with a new phone ...
I forgot my password for my YAY Casino account.
Don't worry, it happens. We got you! Go to www.yaycasino.us Click on the "Log in" button. On the Log in window, click on the "Forgot Your Password?" button. Enter your email address and click the "Send" button. Go to your email and check if you ...
Why was the document I used for verification rejected?
If your verification using Jumio encountered an issue, here’s an explanation of potential reasons: Expired Documents: Ensure your documents are up-to-date and issued in the US. Expired documents will be rejected. Supported Documents Only: We only ...