VERIFICATION
How to Enable Two-Factor Authentication (2FA) Using an Authenticator App
Important - Please make sure to save the backup codes provided in a safe place. 1. What do I need before enabling 2FA? An Authenticator App: You can download Google Authenticator or any other authenticator app (e.g., Authy, Microsoft Authenticator) ...
Why was the document I used for verification rejected?
If your verification using Jumio encountered an issue, here’s an explanation of potential reasons: Expired Documents: Ensure your documents are up-to-date and issued in the US. Expired documents will be rejected. Supported Documents Only: We only ...
I no longer have access to the phone number I previously provided. What should I do?
If you no longer have access to the phone number you previously provided, please contact our customer support team for assistance. We understand that circumstances can change, and we will do our best to help you verify your account with a new phone ...
My phone number has already been verified on a different account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please ...
How Do I Verify My Account?
Verifying your identity on our site is straightforward, thanks to our third-party provider, Jumio. You will need one of the following acceptable documents: an ID card, driver's license, or residence permit. Please note that our system does not ...
Why Do I Need to Verify My Account?
We are a Social Casino offering a free online gaming platform. Our services are available only in states where Social Casino platforms are legally allowed. We take care to ensure that all our users are from states where our services are permitted, ...
I'm not sure if I used the correct email address when signing up. How can I check?
To check the email address you used during signup, simply click on the sidebar in our lobby. Your email address will appear above your account ID.
I never received the verification email. What Should I Do?
If you have not received the verification email, please first check your spam folder. If you cannot find it there, try using the "resend email" option. If you still do not receive the email, please contact our customer support team for further ...
The email address I provided on signup is incorrect or misspelled. What should I do?
If the email address you provided during signup is incorrect or misspelled, you will need to update it by contacting our customer support team. Please note that for security reasons, we may need to ask you some questions to confirm your identity ...
I no longer have access to the email address that I provided on signup. What should I do?
If you no longer have access to the email address you provided during signup, please contact our customer support team for assistance. They will be able to help you update your email address and complete the verification process. Please note that for ...
Setting up 2FA
We strongly recommend setting up 2FA (Two-Factor Authentication) during registration. If you haven't done so, you’ll be prompted to enable it when redeeming for the first time. You can also activate 2FA at any time using the GC/SC switcher at the top ...
I'm Having Trouble Verifying My Email
When you receive your verification email, it will include a unique one-time password (OTP). You have 10 minutes to enter this code. If you don't enter it within that time, our system will notify you that the code has expired. If you didn't receive ...